Quick Start Guide

Advice for respondents (i.e. you have been asked to give feedback to someone)

If you have been asked to provide feedback for a colleague as part of ELC 360 you will receive an email which allows you to access a feedback questionnaire. This email contains a coded link which is specific to you so that only you can access it. Ensure that you keep this email until you have fully completed the questionnaire, including any free text questions. You must answer every question - but you can answer 'Don't Know' if you feel unable to answer any given question. You must answer the free text questions for your questionnaire to be deemed complete. The questionnaire will be locked upon completion and you will not be able to access it again without contacting ELC.

Remember: the purpose of a 360 feedback is to help the candidate to develop so it is in everyone's interests to be helpful but honest. Your feedback is compiled into a report alongside the feedback provided by your colleagues. Your individual response will not be identifiable as yours.

Advice for candidates (i.e. you are compiling a 360 degree feedback report on yourself)

1. Getting started

You will begin your 360 appraisal via an email from the person managing your 360. Your first task is to create a username and password. Follow the <Control Panel Link> in your email and you will reach a page where you can create a username and password for yourself. Remember these because you will need them to access the system in the future. Click the <Save> button to store them and then log into the system.

2. Completing your questionnaire

Having logged in, your control panel will contain a message telling you to click a link to start the process. Click the <start> link and you will see a list of the competencies that your questionnaire covers. Some questionnaires contain some optional competencies which you can select at this stage. In others all the competencies are mandatory. Either way: click the <submit> button at the bottom of the screen and once your questionnaire has been built you will be taken to your control panel.

Once you have accessed the control panel, follow the link to <fill in> your self-perception questionnaire. You don't have to fill in all questions at one sitting, but you must complete them all before your report can be generated. This includes any free text questions. Remember that you can answer 'Don't Know' to any question you feel unable to answer.

3. Choosing your respondents

Once you have completed your questionnaire it is then time to choose a number of people to invite to give feedback. The recommended number of respondents is 6-8, but you may have been provided separate guidance in regards to how many respondents should be questioned and who they are. The most important factor is that you choose people a) who really have had the opportunity to observe you sufficiently to have a realistic idea of how you behave and b) who you trust to give honest and helpful feedback.

4. Inviting respondents

If your facilitator or mentor has said that they will be entering your respondents for you then you can ignore this section.

In your control panel you will see a space to add your respondents. These are the people you wish to ask to give feedback - we recommend that you choose about six or eight as experience has shown that this normally works best. Click on the <add> link next to the Add another respondent and you will be asked to give the name and email address of each of your chosen respondents. They will then each get an email containing a personalised link to your questionnaire.

If you need to correct an email address then click on <resend email> and you will be given the opportunity to edit the address.

Please make sure that you enter the email addresses of respondents accurately. If you work in an organisation with an internal email system ensure that the external internet email address is entered - the internal address will not work.

If they lose the email you can resend it by clicking the <resend email> link, this will also give you the opportunity to edit an incorrect email address if you need to. If you change your mind about your choice of respondent you can choose a different one by using the <remove> link (as long as they have not already finished the questionnaire) and adding a new one.

IMPORTANT: make sure that you do not use accents, or other non-UK characters when filling in names and email addresses as these cannot be processed by the system.

Step 5 – Reviewing progress

The progress of your 360 workset is shown in the Control Panel section.

The progress of your respondents is colour coded to allow you to see at a glance how your 360 is progressing.

Inactive – means that the respondent has not yet started to fill in the questionnaire. You can still cancel the invitation and send it to someone else.

In Progress – means that the respondent has started to fill in the questionnaire but there still remain one or more unanswered questions. All questions must be answered including any free text questions.

Completed – means that the respondent has finished filling in the questionnaire and can no longer access it or change their answers.

Once your respondents start to fill in your question set their status on the control panel will change to <In Progress>. As each respondent completes all the questions their status will change to <Completed>.

6. Viewing and reading your report

A new link will appear in the control panel once your report is ready. If your mentor has decided to release your report manually you will only be able to access it once they have done so. This will then allow you to look at your report.

The top part of your report shows a summary of the competencies in the questionnaire and how overall your self-perception compares to the scores you got through feedback. Your highest scoring competency (based on feedback scores) is shown at the top and the lowest scoring is at the bottom.

In the second part of the report each competency is broken down into its component questions showing how you scored yourself and how your respondents scored you. If you chose to allocate relationships to your respondents (e.g. boss, peer, junior) when you assigned them then these will be shown by the different colours in the report figures. The first figure in the individual feedback scores always represents the same person, the second and so on so that you can see if one person consistently scored you high/low or whatever.

If your questionnaire included some free text questions these will be shown at the end of your report.

7. Using your workbook

A workbook will be provided to you following registration or will be included in your course content on the ELC LMS (Learning Management System) you can use the workbook to examine your report and interpret the results – working alongside your facilitator or mentor where necessary.